Direcway Sucks...
So I don't have an Internet Connection... No thanks to Direcway. We upgraded from the DW4000 Modem to the new DW6000 modem. Basically the DW6000 works like a regular Cable modem, you hook it to the component cable and turn it on and it works. The DW4000 required you to install modem software on your comp and it had to run the software so I guess the 4000 was just a fancy switch & signal converter...
We were upgrading because its a bloody turd to share an Internet connection over a windows box to more than one other computer.
So we order the 6000 on Thursday the 12th and receive it Tuesday the 17th. I wait until the end of the day to hook up the modem. Finally its five o' clock and I can unplug the network. Uninstalling of the old software and removal of the modem ensues. In case you are wondering once you remove the old software you can't use the 4000 again.
So I get everything on the modem setup: Receive and Send Cables hooked up, Cat 5 hooked to Computer, Power plugged, and all the other little things.
This is were I the writer of the manual should be shot. It says that the light on the modem will blink until install is complete. Now by this phrase I thought they meant that the modem connects to their server and downloads the recent updates. Turns out nope, just blinks until you finish install. There went five hours of waiting...
Oh well at least my sims were able to by a new house and send their oldest to college...
First you have to ping the modem (192.168.0.1) ping works fine... Then you log into the modem like you would change the settings on a router. Nice little web interface. Go to register and get an error. Check manual says try nine more times before calling India. Nine more times go by still same error. So its off to India I go...
Direcway phone support SUCKS. Amusingly enough the install manual doesn't have the tech support phone number. Nor does the help file stored on the modem. You have to remember I don't have an Internet connection. I can't Google anything. Luckily I found it in an email I had. Onsite storage, the only reason to use Pop3 on your Gmail account...
So back to automation hell. Their automation even dumps you at the DirectTV help line if you press the wrong button. DirectTV doesn't know anything about Direcway Satellite Internet. It's weird and I didn't even bother to try to figure out why it does so.
After a hour on hold I finally get a level one tech, “My names Aira but you can call me Christina if you are more comfortable with that”.
Long story short I'm on the phone for two and nothing gets resolved. I get bumped up to level 2 support but they are on the east coast and go 9-5.
The morning shift tech (my dad) handles level 2. Takes even longer to get level 2, apparently Direcway has a bunch of problems? Manual settings are adjusted and the modem can ping the satellite but it is discovered that because the SOFTWARE isn't up-to-date (1.23.44 should be 1.23.45 or something to that extent). Now it's only the registration server that's throwing the hissy, the modem and the satellite are having a gay ol time chatting it up.
The obvious solution is root the box and MAKE it download the update or go to a WIFI spot and download the update and install it like a router update or SSH into the box and do it themselves or even through a bloody floppy. But NO they can't do that, they have to send us A WHOLE NEW FREAKIN' MODEM! This will then take till Friday at the most says the tech.
Needless to say I get chewed out because of Direcway's ineptness.
Thursday rolls by no Internet, Fed-ex drop-off time goes by, no box. Call them up again, after talking to sales find out they have NOT EVEN SENT THE MODEM and to expect it Friday OF NEXT WEEK! Sales person promptly had a Tyson performed on them.
So we are now back in Seattle and have the office up and working smoothly... Comcast has no problems, Vonage has no problems, and Direcway sucks.
Did I mention Direcway Sucks Cause It does...